Microsoft to refund millions of customers over 365 subscription price increase for Copilot AI add-on

<p>Almost 3 million Australians will be eligible for a refund of the difference between the AI-powered Copilot and ‘classic’ versions of the 365 software</p><ul><li><p><a href="https://www.theguardian.com/australia-news/live/2025/nov/06/australia-politics-live-wfh-working-from-home-banks-net-zero-nationals-liberals-coalition-sussan-ley-anthony-albanese-labor-question-time-ntwnfb"><strong>Follow our Australia news live blog for latest updates</strong></a></p></li><li><p><strong>Get our </strong><a href="https://www.theguardian.com/email-newsletters?CMP=cvau_sfl"><strong>breaking news email</strong></a><strong>, </strong><a href="https://app.adjust.com/w4u7jx3"><strong>free app</strong></a><strong> or </strong><a href="https://www.theguardian.com/australia-news/series/full-story?CMP=cvau_sfl"><strong>daily news podcast</strong></a></p></li></ul><p>Almost three million Australians will be offered refunds after Microsoft apologised for the way it charged customers to access its artificial intelligence tools.</p><p>Microsoft Australia emailed the offer to software subscribers on Thursday and admits the pricing structure and plans lacked clarity and fell short of its standards.</p> <a href="https://www.theguardian.com/australia-news/2025/nov/06/microsoft-365-copilot-ai-refunds-customers-price-subscription-accc">Continue reading...</a>

Read the full article at: The Guardian World →